Email
FAQ
 How
many email accounts can I have with the rate I am currently paying
for?
 To
find out this information, please click on the type of service that
you currently get from Webjogger, below. You will be taken to the
Rates page for your account. That should provide you with all the
information you need!
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Is
there a size limit in my email box?
 Yes,
email boxes have a limit of 50MB of storage space. Email box space
can be increased in allotments of 50MB at $5/Mo per each additional
allotment. There is no limit for the number of emails stored in
the email box.
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Do
you offer newsgroup subscriptions?
Yes,
newsgroups are a service that Webjogger brings to you for free as
part of your Wireless Highspeed Internet or Dialup Internet Access
account. You can subscribe to newsgroups using Webjogger’s
news server, news.webjogger.net.
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How
do I set up my Webjogger email account?
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What
is my POP3 or Incoming Mail Server?
Webjogger’s
incoming mail server is: mail.webjogger.net
This server is responsible for receiving and temporally storing
all incoming message sent to Webjogger customers. When you check
your email with an email client such as Outlook Express, your computer
logs on to this server and retrieves all stored messages
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What
is my SMTP or Outgoing Mail Server?
Webjogger’s
Outgoing mail server is mail.webjogger.net
This server is responsible for sending your emails out to the rest
of the internet. For security reasons only people connected to Webjogger
can use this server for sending messages.
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Do
you require secure password authentication?
No.
Webjogger does not support this type of authentication.
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I
want to get a new email account. How can I do it?
First
decide on what you would like as a new email address (it will be
appended by @webjogger.net). Then choose a password for your new
email address. Once you have decided on an email address and password,
call Webjogger and let them know that you would like to set up a
new email address. You will then need to configure the new email
address on your computer. To learn more about configuring your email
client please click here.
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Can
I check my email from a different computer or when I am not at home?
Yes,
Webjogger offers you the possibility to check your email remotely
from anywhere in the world as long as you have a connection to the
Internet. To check your email remotely:
Go to the Webjogger portal page portal.webjogger.net and click
on the Webmail link. This will take you to the webmail interface
(http://mail.webjogger.net:8383)
Type your email account name and password and click on Login.
You will now have access to your email box on the server. Here
you can send, receive, and forward emails and do most of the email
tasks that you usually do in your email client program.
Please note that you will be accessing your email on the server.
Any email messages that have been downloaded using an email client
program (i.e. Outlook Express or Netscape) will not appear here.
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I
recently installed an Antivirus program and since then I cannot
send or receive email. Is there anything that Webjogger has to
change?
No.
Antivirus programs often change the settings on your local computer.
To rectify this, do the following:
Open Outlook Express, click on the Tools pull down menu and select
Accounts.
Click on the Mail tab, select your email account from the list,
and then click Properties button.
Select the Servers tab.
Make sure that the incoming and outgoing mail servers are both
set to mail.webjogger.net.
Make sure your Account Name is only what appears before the @
symbol on your email address (e.g jsmith). Delete “mail.webjogger.net”
if it appears appended after your account name.
If after trying this solution you still have problems, please
visit the Norton Antivirus or McAfee Antivirus websites for a solution
to this problem. Or contact Customer Service for your antivirus
program.
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I
am getting an awful amount of junk email. Do you have a way to
block it?
Your
Webjogger.net email address has anti-spam and anti-virus enabled
by default. If you are getting junk email, your anti-spam filter
probably needs some tweaking. Click
here for instructions on how to modify the settings and administer
your anti-spam service.
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Why
can’t I open any of the attachments that other people send
me?
Your
Outlook Express email client has enabled extra security settings
that block any access to attachments. To disable this setting:
Open Outlook Express, click on the Tools pull down menu and select
Options from the list.
Select the Security tab and uncheck the “Do not allow attachments
to be saved or opened that potentially be a virus” box.
Click OK.
Disabling this option will not affect the security in your computer.
This option does very little to actually stop viruses from entering
your computer. In any case, all your Webjogger incoming and outgoing
email will be scanned for viruses by Webjogger's server side AntiVirus
Protection System.
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Why
I am getting disconnected immediately after sending or receiving
email?
Your
Outlook Express email client has enabled an option that specifically
disconnects you after sending or receiving emails. To disable
this option:
Open Outlook Express, click on the Tools pull down menu and select
Options from the list.
Select the Connections tab and uncheck the “Hang up after
sending and receiving” box.
Click on OK.
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